Refund policy

 

We hope that you will be pleased with your purchase. Should you wish to return any goods supplied by us, we will be happy to refund or exchange a product provided that it is returned to us in a fully re-saleable condition. This means that items must have all tags still attached, and shoes must not have been worn outside.

Returns should be made within 28 days from the date of delivery and in original and undamaged packaging. We currently offer free returns for all UK orders. Any postage for returns made from outside of the UK will not be refunded.

They will still need to be in the original condition, and the return will need to be requested by the original purchaser.

For any Sale items purchased, you have 14 days from the date of delivery to return this for a full refund.

Instructions on how to return your item to us will be included in your package. If you need any help with your return, please do not hesitate to get in touch.

When returning goods, for your protection we recommend that you use a Recorded Delivery Service.

Please note, we aim to process your returns within 5 working days of receiving your item back to us, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please get in touch.

FAULTY RETURNS

While we strive to make every effort possible to deliver fault free goods to you, sometimes mistakes may happen. As such if you receive goods that are faulty, or develop a fault within a reasonable time frame we are happy to replace them at no cost to you.

To do this you must contact us separately to a normal returns request. We will then instruct you on what to do to return the items to us .We are unable to refund postage on faulty items if you send them back to us of your own volition.

When you send the item back, please remember to include your name, return address and a brief description of the fault.